NEW Grafalloy Prolaunch Red Wood Shaft

Above shipping rates do NOT apply for custom assembled shafts/clubs. Please see rates/methods at Checkout for delivery timeframes. 

*International shipping cutoff may be variable and due to customer communications regarding duties/taxes and/or shipping-related questions. Please note once your order has shipped, we cannot cancel or revise your order.

**Additional transit days may be required for customs release.

PROCESSING (CUTOFF) TIMES

All orders for in-stock and non-assembled items (like shafts/clubs), will ship according to the cutoff time on regular business days. If there are any unforeseen delays, we will reach out to you by e-mail or phone to confirm the additional processing time. For assembled items, please allow an additional 3-5 business days to process and prepare your order before shipping.

POSSIBLE SHIPPING DELAYS

• If you selected "Standard First Class Mail", please note your order may take up to 10 business days to arrive - see estimated delivery days based on location
• If the item you chose is not in-stock (we may reach out to you for further instructions) there may be additional delays to process your order.
• Please allow longer times for your order to arrive in remote areas and during sale periods. Delivery times may also be extended during US and international holidays. 
• If the address is determined to be undeliverable by the carrier, the package will not be re-shipped.

*"First Class Mail" is only offered for items under 16 oz, and non-shaft type items."Standard Express US D2D", "Expedited US D2D", and "2-day Air US D2D" shipping services may be with either USPS or Fedex. If you need a specific carrier, please choose the desired shipping option provided by that carrier (which may require additional costs). PO box delivery addresses must have USPS carrier selected as the shipping option. 2-day Air service not available for PO box addresses, Guam, Puerto Rico, Virgin Islands, Northern Marina Islands, and Armed Forces territories. First Class Mail is not recommended for customers who need their orders delivered within 5 business days. Please select a faster method/carrier (or contact us if you have questions).

**For non-personalized and non-assembled products, cutoff time on business days refers to Monday through Friday, and on non-US holidays. For orders placed on weekends (or Friday after the cutoff time), they will ship on the following business day.

If you selected a shipping method with determined delivery dates, such as "2-Day Air Shipping" or "Overnight Shipping", the delivery date will be counted as the Nth day starting with the following business day after the ship date. For example, if you place your order on a Friday after the cut-off time with 2-Day Air, your order will arrive on Wednesday (assuming no holidays in between).

IMPORTANT: All delivery times subject to in-stock products and deliverable addresses. For assembled shaft and club orders, please allow an extra 3-5 business days to process your order before shipping.

Free shipping offer only applies to orders delivered in the Continental US.  

WHAT YOU NEED TO KNOW ABOUT SHIPPING

HOW CAN I TRACK MY PACKAGE?
Once your order ships, you will receive an automated email with the tracking link from our shipping carrier. Please allow 24 hrs for the tracking link to be updated correctly. For orders shipped with First Class Standard Shipping or some shaft orders, there will be no en-route updates aside from the initial carrier pick-up and final delivery update.

WHERE WILL MY ORDER SHIP FROM?
We ship every order from our 30,000 square foot warehouse in sunny Southern California. Our most common shipping carrier is with USPS (US and international), Fedex (US and International) and DHL (international).