Star Grip Tour Star Standard+ 360 Grip

Our team works fast to ship and get your order delivered as quickly as possible. All in-stock order ship the same day when placed by 5pm ET (2pm PT). For items not in stock, or available as pre-order, please allow ~3-5 business days to process before shipping.

 *Not available for shaft orders, or non-standard box size orders. 

Above shipping rates do NOT apply for custom assembled shafts/clubs. Please see rates/methods at Checkout for delivery timeframes. 

*International shipping cutoff may be variable and due to customer communications regarding duties/taxes and/or shipping-related questions. Please note once your order has shipped, we cannot cancel or revise your order.

**Additional transit days may be required for customs release.

PROCESSING (CUTOFF) TIMES

All orders for in-stock and non-assembled items (like shafts/clubs), will ship according to the cutoff time on regular business days. If there are any unforeseen delays, we will reach out to you by e-mail or phone to confirm the additional processing time. For assembled items, please allow an additional 3-5 business days to process and prepare your order before shipping.

POSSIBLE SHIPPING DELAYS

• If you selected "Standard First Class Mail", please note your order may take up to 10 business days to arrive - see estimated delivery days based on location
• If the item you chose is not in-stock (we may reach out to you for further instructions) there may be additional delays to process your order.
• Please allow longer times for your order to arrive in remote areas and during sale periods. Delivery times may also be extended during US and international holidays. 
• If the address is determined to be undeliverable by the carrier, the package will not be re-shipped.

*"First Class Mail" is only offered for items under 16 oz, and non-shaft type items."Standard Express US D2D", "Expedited US D2D", and "2-day Air US D2D" shipping services may be with either USPS or Fedex. If you need a specific carrier, please choose the desired shipping option provided by that carrier (which may require additional costs). PO box delivery addresses must have USPS carrier selected as the shipping option. 2-day Air service not available for PO box addresses, Guam, Puerto Rico, Virgin Islands, Northern Marina Islands, and Armed Forces territories. First Class Mail is not recommended for customers who need their orders delivered within 5 business days. Please select a faster method/carrier (or contact us if you have questions).

**For non-personalized and non-assembled products, cutoff time on business days refers to Monday through Friday, and on non-US holidays. For orders placed on weekends (or Friday after the cutoff time), they will ship on the following business day.

If you selected a shipping method with determined delivery dates, such as "2-Day Air Shipping" or "Overnight Shipping", the delivery date will be counted as the Nth day starting with the following business day after the ship date. For example, if you place your order on a Friday after the cut-off time with 2-Day Air, your order will arrive on Wednesday (assuming no holidays in between).

IMPORTANT: All delivery times subject to in-stock products and deliverable addresses. For assembled shaft and club orders, please allow an extra 3-5 business days to process your order before shipping.

Free shipping offer only applies to orders delivered in the Continental US.  

WHAT YOU NEED TO KNOW ABOUT SHIPPING

HOW CAN I TRACK MY PACKAGE?
Once your order ships, you will receive an automated email with the tracking link from our shipping carrier. Please allow 24 hrs for the tracking link to be updated correctly. For orders shipped with First Class Standard Shipping or some shaft orders, there will be no en-route updates aside from the initial carrier pick-up and final delivery update.

WHERE WILL MY ORDER SHIP FROM?
We ship every order from our 30,000 square foot warehouse in sunny Southern California. Our most common shipping carrier is with USPS (US and international), Fedex (US and International) and DHL (international).

Change your mind? No problem. Our hassle-free returns portal lets you request a return and keep track of your refunds. Please note assembled shafts and custom built items are not eligible for return.

Due to strict inventory guidelines, we are no longer processing exchanges. We ask that you send the items back for a refund and then repurchase whatever you need! >> Access your order history here and start a request here.

RETURN COSTS & RESTOCKING FEE (NON-ASSEMBLED ITEMS)

There are no restocking fees. However hhe cost of the return shipping label will be deducted from your refund ($11 for standard size packages, $13 for non-standard size packages such as golf shafts), if you decide to use the label provided by us. If you purchase a label yourself from a local carrier office (ie. USPS, UPS, Fedex), then there will be no deductions from your refund. If the items received are not in new/unused condition, we reserve the right to send the items back to you, or deduct a restocking fee from your refund. 

RETURN COSTS & RESTOCKING FEE (ASSEMBLED ITEMS)

Assembled shafts and clubs cannot be returned. Once assembly has begun on your order, it cannot be canceled or modified. Please contact us with any questions before placing your order.

Returns can be made on non-personalized items and non-assembled items within the US, 60 days after you've received the original order. Items are only accepted on unopened and unused products. Items must be returned in the original packaging.

INTERNATIONAL RETURNS

Sorry, we are not accepting any international returns at this time.

REFUNDS

Refunds are normally processed back to the original account (ie. credit card or PayPal). If you prefer store credit, please include this note of the refund request.

HOW TO CREATE A RETURN (ITEMS RETURNED MUST BE IN NEW & UNUSED CONDITION)

1) Access your order history, and request a return here

2) Your return request will be responded to within 1 business day (not including Sat/Sun/holidays). If the request is approved, we will e-mail you a return label. 

3) Package up the original order and drop off the package at your local carrier.

4) After 1-2 weeks after receiving the return order, we will process and issue your refund (original paid price of items returned minus cost of return shipping) to the original payment account. 

DID WE MAKE A MISTAKE?

If there was an issue with your order (the wrong was delivered, or the product arrived damage due to carrier neglect), we will ask you to send us some pictures. If the item is confirmed to be incorrect, we will provide a return label to send back the items. Once the items are back in our warehouse, we will resend your order with the correct items. We cannot ship out a replacement order until the original items are received back. For damanged items, we will open a claim with the carrier, and once the claim is approved, we will send the replacement item. 

CANCELATION REQUESTS

While we do our best to process cancelation requests, our shipping team works fast, and we cannot guarantee that your order will be canceled

If we are able to cancel the order for you, there will be a 5% restocking fee deducted from the refund.

RISK OF LOSS

All purchases of physical items from Grips4less are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

RETURNS, REFUNDS AND TITLE

Grips4less does not take title to returned items until the item arrives at our fulfillment center. 

CONNECT WITH A REAL PERSON
If you have any questions or need assistance visit our help center